Willowcroft

We found the following examples of good practice. During the outbreak of COVID-19 there were restrictions on visiting the service which were in line with current government guidance. The provider had ensured that people were able to maintain contact with relatives using technology and a pod was in place to enable visitors to see their relatives through a protective screen. The pod was accessed through patio doors which meant visitors did not have to walk through the home.

There was a system in place for visitors and appropriately placed signage to ensure they followed the current guidance on the use of personal protective equipment (PPE), testing and social distancing. We saw staff wearing PPE in line with the latest guidance.

The home looked clean and hygienic. Staff carried out regular cleaning which was clearly defined and documented. Additional cleaning, including disinfection of high touch points such as door handles or handrails was taking place.

The provider had processes in place that ensured the safe admission of new people to the home. The provider also assessed the impact of isolation on people's wellbeing and completed risk assessments in line with current guidelines to reduce the risk.

The five questions we ask about services and what we found