The Laurels Residential and Nursing Home

Risk assessments were regularly reviewed with people's changing needs and care plans had relevant and up to date information.

Staffing levels were calculated using a dependency assessment. This calculated staffing hours required, and the manager ensured they were staffed to people's needs.

Staff were recruited safely. Appropriate checks were made prior to staff starting in post to ensure they were suitable to work with vulnerable adults.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's health and social care needs were managed well. There were positive relationships with professionals which supported people's overall wellbeing. Medicine was administered safely and there were clear protocols in place for medicine which was taken when required.

People had enough to eat and drink. However, menus were written corporately, and people were not consulted on what they would like to eat and drink.

People told us the staff and the management were kind and caring. People were treated with dignity and respect. People had consented to the care provided and information was available in accessible formats.

The registered manager and deputy were keen to drive continuous improvements and were working on developing systems to have better management oversight.