Meadow View Residential Care Home
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2015
- Hersden, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection improved it from Inadequate to Requires improvement.
1 month
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Meadow View Residential Care Home: inspection record
Rated Requires improvement in September 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hamilton's Residential Home (Good, 1.8 miles away) and Smock Acre (Good, 2 miles away).
Nearest care homes:
- RI Newlands Requires improvement, 0.7 miles away
- G Hamilton's Residential Home Good, 1.8 miles away
- G Smock Acre Good, 2 miles away
- G Elizabeth House Good, 2.1 miles away
- G Footprints Good, 2.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 September 2026 (assessment visit 9 July 2026). Quoted under the Open Government Licence.
Date of inspection: 13 and 15 July 2026. Meadow View Residential Care Home provides care and support for older people, the majority of whom were living with dementia. Some people also have physical disabilities. We undertook this assessment to follow up on concerns identified during our previous inspection published on 4 September 2025.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The provider was previously in breach of the legal regulation in relation to safe care and treatment, staffing, safeguarding people from abuse and good governance. Although some improvements were found at this assessment, the provider remained in breach of regulations relating to safe care and treatment and good governance.
This service has been in Special Measures since 4 September 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Since our last inspection the provider had made some improvements including hiring a new registered manager. At the time of our inspection the registered manager had only been registered with the CQC for just over 2 weeks, however had been overssing the service for 5 months prior. Some areas of risk management, including monitoring of constipation risks and ensuring robust guidance was in place to inform staff still needed improvement. People, staff and relatives fed back they did not always feel there was enough staff to provide people with meaningful engagement. Some areas of medicines management still needed improvement. One person told inspectors they were in pain and whilst this information was passed onto staff, appropriate action to support the person was not taken until it was reported to the registered manager. We found there were no longer malodours within the service which had been identified at the last inspection
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed at the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 30 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 30 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 30 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Michail Kefalas
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 August 2023. Latest assessment published 30 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sanctuary Care LimitedBrand: Sanctuary Care Limited
- Ownership type
- Organisation
- Companies House number
- 04231521 (opens Companies House)
Sanctuary Care Limited runs 84 services in England, 8 of them in the South East. 79 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Sanctuary Care Limited
- O Asra House Residential Care Home Outstanding. Care home, Leicester, East Midlands
- O Lammas House Residential Care Home Outstanding. Care home, Coventry, West Midlands
- O Watlington and District Residential and Nursing Home Outstanding. Care home with nursing, Oxfordshire
- G Aashna House Residential Care Home Good. Care home, Lambeth, London
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Meadow View Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Meadow View Residential Care Home as a care home without nursing.
- How many beds does Meadow View Residential Care Home have?
- The Care Quality Commission's register lists 60 beds at Meadow View Residential Care Home.
- When was Meadow View Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Meadow View Residential Care Home was published on 30 September 2026.
- Who runs Meadow View Residential Care Home?
- Meadow View Residential Care Home is run by Sanctuary Care Limited. It runs 84 services in England, 8 of them in the South East.
- What is Meadow View Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 September 2026.
Contact
- Phone
- 01227 207117
- Address
- Blackthorne Road, Hersden, Canterbury, CT3 4GB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hamilton's Residential Home (Good, 1.8 miles away) and Smock Acre (Good, 2 miles away).
Nearest care homes:
- RI Newlands Requires improvement, 0.7 miles away
- G Hamilton's Residential Home Good, 1.8 miles away
- G Smock Acre Good, 2 miles away
- G Elizabeth House Good, 2.1 miles away
- G Footprints Good, 2.2 miles away