Helena Road
Care home, Newham, 10 beds
Good
Rated on
Rating from the Care Quality Commission.
Helena Road: inspection record
Rated Good in March 2026.
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Ratings published by the Care Quality Commission.
Rated Good in March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 18 Good care homes in Newham, out of 21 with a rating.
- Larger than 6 in 10 care homes in Newham.
What inspectors found
From the Care Quality Commission's assessment published 25 March 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
Helena Road is a care home providing support with personal care to adults with learning disabilities and/or on the autistic spectrum. The service is registered to provide support to a maximum of 10 people and at the time of our inspection 5 people were using the service. A new provider, Certitude Trading Limited, recently took over this service and was registered with CQC on 8 December 2025. This was the first inspection of the service under its current provider. Prior to that we last inspected the service in December 2017. At that time, we rated it as good.
We undertook an unannounced inspection visit to the service over 2 days on the 30 January and 2 February 2026. We have undertaken a comprehensive inspection which means we have reviewed all of the quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
Read the full summary
People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. The service met this guidance.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 2c-2d Helena Road, Plaistow, London, E13 0DU |
|---|---|
| Phone | 020 8470 1382 |
| Registered manager | Norah Matsie-Ssonko |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Certitude Trading LimitedBrand: Certitude |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14991207 (opens Companies House) |
Certitude Trading Limited runs 11 services in London. 7 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Certitude Trading Limited
- G 138 All Saints Road Care home, MertonGood
- G 2-3 Orchard Close Care home, RedbridgeGood
- G 83 Glengall Road Care home, RedbridgeGood
- G Granville Road Care home, HaringeyGood
- G Green Lodge Care home with nursing, RedbridgeGood
- G Outreach Home care, Waltham ForestGood
Nearest alternatives
- G Stratford Road Care home, 0.3 miles awayGood
- G SCASS Ltd Care home, 0.7 miles awayGood
- G Beechwood Residential Home Care home, 0.9 miles awayGood
- G Summerdale Court Care Home Care home with nursing, 1 mile awayGood
- G Westgate House Care home with nursing, 1.1 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Helena Road provide nursing care?
- No. The Care Quality Commission lists Helena Road as a care home without nursing.
- How many beds does Helena Road have?
- The Care Quality Commission's register lists 10 beds at Helena Road.
- When was Helena Road last inspected?
- The Care Quality Commission's latest rating for Helena Road was published on 25 March 2026.
- Who runs Helena Road?
- Helena Road is run by Certitude Trading Limited. It runs 11 services in London.
- What is Helena Road's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 March 2026.