Woodlands

Staff were aware of how to safeguard people from potential abuse. Systems were in place to ensure risks were suitably assessed and mitigated for. The provider had robust recruitment procedures and had enough staff to ensure people felt safe and well cared for. The provider was thorough when reviewing incidents to ensure appropriate lessons were learnt. People received their medicines when they should and were enabled to access healthcare whenever required.

People's health and well-being were well supported and monitored. People's nutritional intake was well supported. Staff were appropriately trained and understood the individual care needs and preferences of people living in the service. The home was suitably adapted and dementia friendly, with a variety of accessible communal spaces and garden. There were some aspects of the home that required updating but the home already had a development plan to address these issues. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All the people we spoke with were very complimentary about the kindness of staff. We observed warm and compassionate care which demonstrated strong relationships and understanding of people's needs and preferences. People's privacy and independence were promoted. People were regularly asked for feedback on the care and support they received.

People had individualised care plans which supported greater understanding of the person's life and preferences. There was creative support for individual people to purse their interests and well-being however there was not a consistent provision of meaningful group activities to promote health and well- being. The service was pro-active in seeking and responding to any concerns or complaints people may have had about the service. People had been consulted regarding their end of life care wishes when appropriate and were provided with compassionate end of life care.

The feedback from both staff and people using the service regarding the registered manager was unanimously positive. The registered manager was seen to be accessible, hard-working and passionate

about providing a quality and caring service. There were good quality assurance systems in place and people were regularly consulted on the quality of care provided. Staff were provided with appropriate support and the team spirit was strong.