Millwater

Right support People's care and support was personalised. The accommodation met people's needs and plans were in place to refurbish some areas of the building. People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice. People's independence was promoted and their right to privacy was respected.

Right Care Some aspects of medicines management needed to be improved. People felt safe living at Millwater. Staff had been recruited safely and they completed training to help them carry out their roles effectively. Staff knew people well and people and staff had developed positive meaningful relationships. Risks had been assessed and care records contained information which helped staff to provide safe care. People had access to a range of healthcare professionals which supported them to remain healthy and well.

Right culture The registered manager demonstrated a good understanding of their role and regulatory requirements. However, some of the provider's governance systems were not always effective. The culture at the service had improved since our last inspection. People were empowered and their feedback was welcomed and listened to. Staff felt valued and the registered manager had a good overview of the care and support provided to people. People were supported to maintain relationships that were important to them which had a positive impact on their lives. People followed their chosen religions and were supported to embrace their cultural traditions.