The Herons

We found the following examples of good practice: • People were supported to maintain contact with family members and friends using telephones and video calling. There was a separate visitors' area with a designated entrance so people could visit when it was safe to do so. • Staff were observed to wear the correct Personal Protective Equipment (PPE) in line with government guidance. PPE was accessible throughout the service. • Cleaning schedules had been increased to ensure high touch surfaces such as door handles were cleaned regularly. Additional cleaning had been introduced to maintain good hygiene standards. • The service was using the space available to enable people to socially distance. The dining room had been re-designed so people could sit at a safe distance from each other. • The service had an up to date infection control policy. • People were safely admitted to the service in line with government guidance. • Staff supported people to engage in socially distanced activities such as indoor bowls and food tasting sessions. Staff had put measures in place so people could participate in these events safely. • People and staff were regularly tested for COVID-19.

The five questions we ask about services and what we found