Clare Court Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment, the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. At our last assessment we found concerns about failures in how people had been protected from possible abuse and neglect. This was a breach of regulation. At this assessment we saw improvements in how people were protected from abuse and harm; this meant the service was no longer in breach in this area. At our last assessment we also found a breach in relation to the quality of systems designed to ensure people’s care was safe and risks were managed and reduced. At this assessment, although we saw significant improvement, the service remained in breach of legal regulation in relation to fire safety management and making sure known risks were reduced wherever possible.

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were more consistently good, and people’s overall feedback confirmed this. People and their loved ones participated in the development and review of plans about their care needs.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s needs were met through good organisation and delivery. At our last assessment we found a breach of regulation in relation to person centred care. At this assessment we saw improvement in the provision of person centred care. The service was no longer in breach of this regulation.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate and found a breach of regulation. At this assessment, the rating has changed to requires improvement. This meant management and leadership was consistent and had enabled improvement. However, some systems had not identified safety concerns found during the assessment. This meant the service remained in breach of regulation. Leaders and the culture they created supported the delivery of higher-quality, more person-centred care. Systems in place to monitor incidents and accidents were improved and enabled lessons to be learned.