Tigh Calman

Peoples experience of using this service:

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were kept at the centre of their support and all the decisions made about their care. Staff and managers had a passion for promoting people's independence. There was a focus on supporting people to live their lives free from restrictive practices. People were supported to celebrate their achievements and achieve good outcomes.

People were supported to be independent in a safe way. Trained and competent staff managed and administered people's prescribed medicines. We observed staff wore their personal protective equipment (PPE) correctly and systems were in place that promoted good infection prevention and control. Lessons' were learned when things went wrong, and learning was shared across the staff team.

Staff knew how to keep people safe and communication strategies were in place for people to be able to raise any safeguarding concerns. Staff were safely recruited and there was a robust process to ensure there was always enough staff. The manager told us how unplanned staff absences were covered.

The service did not have a registered manager in place. However, the manager had applied to be a registered manager. They were supported by the provider's health and safety, compliance and management teams. They knew their responsibilities and had developed a positive, open and honest staff team culture. Quality assurance processes and governance systems were effective in driving improvements.

The manager worked well with others to provide people with joined up care and support. The staff team promoted the provider's equality and diversity policies and treated people equally well. The manager and staff team supported people to have a say in how the service was run.