Lime Tree Court Residential Care Home

People were supported by enough staff who had been safely recruited to the service. Where incidents occurred, the provider ensured there was learning in place to prevent these from happening again.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

People had their needs assessed and plans put in place to meet them. Staff were trained and had the skills to meet people's needs. People had meals and drinks which were suitable for their needs and met their preferences.

People were supported by staff with meeting their health needs including having access to other health professionals. The provider had ensured the home was adapted to meet people's needs and there were processes in place to ensure people received consistent support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to receive person-centred care. The provider was meeting their duty of candour. We found the provider had adopted a learning culture and changes were made following learning from events. The provider had oversight of the service through regular checks and audits which were identifying areas for improvement.

People and their relatives were positive about the service and felt involved. Staff told us they were supported and felt listened to by the registered manager.