Greenbanks Care Home

There were sufficient numbers of staff deployed across the service to support people safely. The provider had safe recruitment practices and staff were well supported to ensure they had the skills to complete their duties. Infection control procedures were in place to help prevent the spread of infection.

Risks to people's health, well-being and environmental safety were assessed and managed to support people to stay safe. People received their medicines safely as prescribed. Staff were knowledgeable about people and were able to meet people's needs in line with individual wishes and preferences.

Staff supported people to maintain healthy lifestyles. They worked in partnership with other healthcare professionals to ensure people's specific physical and mental health needs were met as well as their nutrition and hydration needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us staff were kind and caring. Staff told us they maintained people's dignity whenever they supported them. People were supported by staff to make choices and encouraged to be as independent as possible.

The service was supporting people who were receiving end of their life care at the time of the inspection. These people were supported by staff in line with their wishes, and to maintain their dignity and comfort.

People received personalised care. Staff engaged people in activities that they enjoyed and supported people to maintain relationships with those important to them. People and their relatives knew how to make complaints but had not needed to.

People, relatives and staff said they felt the service was well-led. The provider and registered manager had

created a positive culture within the service. Everyone we spoke to felt engaged in the service, able to share their views and that these would be listened to by management.

The registered manager had ensured the quality of the service through their quality assurance processes. The provider and registered manager were continually looking to improve the service through developments and learning.