Messenger House

The service has been designed taking into account best practice guidance and the principles and values underpinning Registering the Right Support (RRS) in respect of the environment. The building design fitted into the residential area as it was domestic in style in keeping with other homes in the street. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

Quality assurance systems had not always been effective in identifying the concerns we found at this inspection. The registered manager demonstrated a willingness to make improvements and during the inspection began reviewing their systems and processes to ensure the service consistently provided good, safe, quality care and support.

People were positive about their experiences of using the service. They told us they felt safe with staff and that if they had concerns, they could raise them with the manager.

People received their medicines when needed and staff where trained to administer people's medicines safely. Staff had been recruited safely and there were sufficient numbers of staff on duty to meet people's needs.

Staff were positive about the management of the service and told us the registered manager was very supportive and approachable.