Home of Comfort Nursing Home
- Care home
- 30 beds
- Nursing care
- Registered since 2019
- Southsea, Portsmouth, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
8 of 29
rated care homes in Portsmouth are rated Requires improvement, like this one.
Home of Comfort Nursing Home: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Albert Lodge (Good, 0.2 miles away) and Victoria Lodge (Good, 0.2 miles away).
Nearest care homes:
- G Albert Lodge Good, 0.2 miles away
- G Victoria Lodge Good, 0.2 miles away
- RI Ormsby Lodge Requires improvement, 0.3 miles away
- G Oakland Grange Good, 0.3 miles away
- G Braemar Care Home Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 June 2026 (assessment visit 2 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 14 April to 1 May 2026.
This inspection was prompted by concerns we received about the quality of care and the length of time since the last inspection. We found a breach of the legal regulations in relation to staffing, person-centred care and governance.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Staffing levels were not sufficient to meet people’s needs in a timely way, which impacted people’s experiences. Although staff displayed kindness to people, care was largely task-focused, and people did not always receive meaningful interaction, choice, or opportunities for social engagement. People’s preferences were not always respected, and activities and daily routines were not consistently tailored to individual needs.
Risk management processes were inconsistent. While some risks were assessed well and managed safely in practice, other assessments were not in place or were generic. People received their medicines as prescribed although improvement was needed with medicine records. This increased the risk of unsafe care. Leaders began making improvements at the time of our inspection.
People were safeguarded from the risk of abuse. The service had a good safety culture, and staff worked proactively to report and learn from incidents. The home worked well with external health and social care professionals, supporting positive health outcomes and continuity of care. People’s healthcare needs were well managed, and professionals spoke highly of the service’s collaborative approach.
Leaders were described as approachable and caring, and staff mostly felt supported in their roles. However, governance systems were not always effective in identifying and addressing areas for improvement, and feedback from people and staff was not consistently acted upon.
Leaders demonstrated a desire to provide safe and person-centred care to people. They began making improvements at the time of the inspection and told us of their plans to continue with this.
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 18 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 18 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 18 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Deepa Anil
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 February 2020. Latest assessment published 18 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Home of Comfort
- Ownership type
- Organisation
- Charity number
- 1163224
Getting help from Portsmouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Portsmouth City Council
- Ask for a care needs assessment
- Phone: 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Portsmouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Home of Comfort Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Home of Comfort Nursing Home as a care home with nursing.
- How many beds does Home of Comfort Nursing Home have?
- The Care Quality Commission's register lists 30 beds at Home of Comfort Nursing Home.
- When was Home of Comfort Nursing Home last inspected?
- The Care Quality Commission's latest rating for Home of Comfort Nursing Home was published on 18 June 2026.
- Who runs Home of Comfort Nursing Home?
- Home of Comfort Nursing Home is run by Home of Comfort.
- What is Home of Comfort Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 June 2026.
Contact
- Phone
- 023 9273 0063
- Address
- 17 Victoria Grove, Southsea, PO5 1NF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Albert Lodge (Good, 0.2 miles away) and Victoria Lodge (Good, 0.2 miles away).
Nearest care homes:
- G Albert Lodge Good, 0.2 miles away
- G Victoria Lodge Good, 0.2 miles away
- RI Ormsby Lodge Requires improvement, 0.3 miles away
- G Oakland Grange Good, 0.3 miles away
- G Braemar Care Home Good, 0.3 miles away