Albert Lodge

We found the following examples of good practice.

The registered manager had followed current guidance in relation to infection prevention and control. The home was open to visitors although most people chose to go out to meet their families and friends.

The registered manager had detailed care plans and risk assessments associated with COVID-19, they had consulted with people and where relevant their families when implementing them.

Robust measures in line with government guidance were in place for visitors who had easy access to hand gel throughout the home.

The registered manager and staff communicated regularly with family of people living in the home. They also had effective relationships with other professionals such as GP surgeries for the benefit of people living in the home.

The home was clean and tidy, staff followed cleaning rotas. Care staff were documenting cleaning being carried out within the home and this were checked daily by the management team to ensure it was carried out effectively. All staff ensured regular disinfection of frequently touched surfaces of the home for example, light switches and door handles.

The home was well stocked with PPE supplies. This was located at designated points throughout the home to ensure staff had access to required PPE. We observed staff donning, doffing and wearing PPE appropriately.

Staff had worked hard to support people's wellbeing during the pandemic by providing in-house activities and spent time with people to help ensure they did not feel isolated. The provider and registered manager supported staff with their well-being during the pandemic with supervision and informal chats.

There was an infection control policy and contingency plan in place that had been updated as guidance had changed.

The five questions we ask about services and what we found