The Haven Care Home

People's medicines were managed safely, and staff worked in a way that promoted the prevention of infection. COVID 19 government guidance was followed.

The registered manager had processes in place to learn from adverse events at the service. People's care needs were well documented and nationally recognised assessment tools were used to effectively assess people's needs.

Staff had access to appropriate training for their roles and received support and supervision from the management team.

People's nutritional and health needs were well managed, and people enjoyed the food at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supporting people did so in a kind and caring way. They respected people and worked to maintain people's privacy, dignity and independence.

People's care was delivered in a person-centred way. They were encouraged to join in social activities at the service to reduce the risk of isolation, and their relatives were encouraged to visit them in line with the government guidance on COVID 19. People's end of life needs were well managed with their wishes considered and decisions respected.

The provider worked in an open way and people knew who to complain to if they had concerns. The management team were responsive and there were effective quality monitoring processes in place to monitor people's care.