Sedgley Court

Sedgley Court accommodates up to 66 people in one purpose-built building. The home has a cinema room, a hairdresser, a bar, a library and extensive communal seating/dining across three floors. People had en- suite bedrooms. There are usually nine staff on day shifts including deputy managers, a chef, as well as the registered manager. Nights are covered by three staff with management on-call as required.

There was no diversity care plan to help staff understand the religious or cultural differences in people and their lived experience. Some aspects of diversity were covered in other care plans such as sex and sexuality as well as people's interests.

Feedback about the service, from people who lived at the home and those close to them, as well as professionals who often visited was remarkably consistent and exceptionally positive. People and relatives praised the staff, the facilities and management.

Distinctive leadership decisions about activities and inclusive decision-making with people who lived at the home had achieved a service that was very responsive. The service was innovative and made great effort to give people a person-centred care experience which led to positive outcomes. People and their relatives were encouraged to be involved in care planning and reviews.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People felt well-supported. People were listened to and could express their views. People's privacy and dignity was maintained.

People, relatives and staff expressed confidence in the registered manager, and were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.

People, staff and relatives knew how to complain. The registered manager and nominated individual understood their responsibilities under the duty of candour.