Victoria House

Victoria House is a residential care home providing personal care to five people at the time of the inspection. The service can support up to six people. The service supports people with learning disabilities and people living with autism.

Right Support People were able to choose where they lived. The home was an ordinary house close to other residential and commercial properties, at the heart of the local community. The service was able to assess people's needs before they began living at the service, so they knew whether they could meet their needs. Staff were supported through training and supervision to gain knowledge and skills to help them in their role. People were supported to eat a balanced diet and were able to choose what they ate. People had access to health care professionals. Care plans were in place for people which set out how to meet their needs in a person- centred way. Information was provided to people in a way that was accessible to them. Systems were in place for dealing with complaints, and complaints had been dealt with accordingly. People were supported to maintain relationships with family and friends, and to engage in meaningful activities.

Right Care People were protected from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. Steps had been taken to help ensure the physical environment was safe. There were enough staff working at the service to meet people's needs and the provider had robust staff recruitment practices in place. Medicines were managed in a safe way. Infection control and prevention systems were in place. Accidents and incidents were reviewed to see if any lessons could be learnt from them. Relatives told us staff were caring and that they treated people with respect. Staff understood how to support people in a way that promoted their privacy, independence and dignity. The service sought to meet people's needs in relation to equality and diversity.