Solihull Village

Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

Staff received appropriate induction, training and support to carry out their roles. People were supported to access health and social care services to improve their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with respect and upheld their privacy and dignity. People received their support from regular staff who they knew and described staff as kind and caring.

People provided their consent to, and were involved with, planning their care and support. People's preferences were recorded and staff supported people to maintain their independence.

People and relatives were regularly asked for feedback of the care provided and this was used to improve the service. The registered manager completed a range of audits and checks with provider oversight to ensure systems and processes remained effective and to identify any areas that could be improved.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk