Caremark Solihull

People's experience of using this service: ● The service had maintained its standing as good overall. ● Some recruitment issues meant the service could not be satisfied that a member of staff had been recruited safely. This was resolved during the inspection. ● Consideration into people's mental capacity was dealt with appropriately and the service acted consistent with legislation. ● The service met the characteristics of good in all of the five domains. ● There were good practices within the service. ● People were assisted to have maximum choice and control over their lives. ● People who used the service, their relatives and staff members gave us positive feedback about the service and the management. ● Systems and processes within the service ensured people were safe. ● Staff knew people well and had built positive relationships with people they supported. ● People had an active say in how the service was operated and managed through individual meetings, surveys and reviews. ● More information is contained in the full report.