Helping Hands Solihull

People's experience of using this service: ●People remained living in their own homes in line with their wishes. ● People felt safe and were protected from avoidable harm. ● Staff knew about the risks associated with people's care and understood how to keep people safe. ● Care calls were provided at the times people expected and for the length of time agreed. ● Staff were recruited safely, and enough staff were employed. ● Staff received the support and training they needed to be effective in their roles. ● Medicines were managed and administered safely by the service. ● Staff followed good infection control practice. ● People's needs were assessed to ensure they could be met by the service. ● People received information about the service in a way they could understand and chose how to live their lives in the least restrictive way possible. ● People felt respected and their independence was promoted. ● Care and support was provided in a dignified way. ● People's end of life wishes had been discussed and recorded. ● People were supported to meet their nutritional needs. ●People were involved in planning and agreeing their care. Care plans contained detailed information staff needed to provide personalised care. ● Systems were in place to manage and respond to complaints. ● People were happy with the service they received and the way the service was managed. ● Feedback gathered was used to drive improvement. ● Staff felt supported and enjoyed their jobs. ● Effective systems were used to continually monitor and evaluate the service provided.

At this inspection we found the evidence supported a rating of 'Good' in all areas. More information in 'Detailed Findings' below.