DT Care Services

People's experience of using this service: People felt safe and remained living in their own homes in line with their wishes. Procedures were in place to protect people from harm and staff understood the risks associated with people's care to keep them safe. Strong emphasis was placed upon continually developing the safety of the service.

Staff were recruited safely, and enough staff were employed to ensure people received all their care calls, from familiar staff at the times agreed. Staff felt valued and received the support and training they needed to be effective in their roles.

People and relatives spoke highly of the caring nature of the staff and staff knew people extremely well. Peoples needs had been assessed before they started using the service and people were involved in planning and agreeing to their care. Care plans contained information staff needed to provide personalised care.

People took their own medicines or were supported by family members to do this. Peoples nutritional needs were met, and the management team and staff worked in partnership with health and social care professionals to ensure people received effective care.

The service was compliant with the Mental Capacity Act (2005). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People felt respected and their independence was promoted. Care and support was provided in a dignified way. People's end of life wishes had been discussed and recorded.

Systems were in place to manage and respond to complaints. People were happy with the service they received, and the way DT Care Services was managed. The registered manager led by example and was committed to providing high quality care. Effective systems continually monitored and evaluated the quality and safety of the service provided. Feedback gathered was used to drive improvement.