Care2Home Ltd

People's experience of using this service: People and their relatives consistently told us they were happy with the way the care and support was delivered and were positive about the staff team. Typical comments included "My relative always gets the same carer who goes over and above and does extra tasks" and "The carers are all very kind and caring."

People told us they felt safe being supported by the staff team and staff had a good awareness of how to protect people from harm and potential abuse. Checks on new staff were carried out to make sure they were suitable for this type of work and people received the right medication at the right time.

The provider ensured staff received training to enable them to carry out their roles effectively. Staff were proactive in monitoring and promoting people's health and ensured that healthcare professionals were involved in assessing and planning for people's health needs. People were supported to eat and drink when they needed this help.

People received care and support from a consistent team of staff who knew people well and understood how best to communicate with people. People's individual preferences were known and respected and people had the opportunity to make choices about their daily life.

The provider had effective systems in place to respond to complaints and people and their relatives were happy that their concerns were listened to. Care and support was changed when people's needs changed to ensure people received care that was up to date.

The registered manager had promoted a strong sense of person centred care amongst the staff team and feedback indicated that people, relatives and staff were happy with the way the service was being led. Staff performance was closely monitored and audits were carried out to check the quality of the service. The service was well organised and ran smoothly to ensure staff had the time to spend delivering care that was not rushed.