Visiting Angels - South Middlesex
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Visiting Angels - South Middlesex: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Good in 2022 and June 2026.
It has been rated Good at every inspection since 2022. The latest rating was published 4 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 June 2026 (assessment visit 8 April 2026). Quoted under the Open Government Licence.
Date of assessment: 17 April 2026
Visiting Angels – South Middlesex is a care at home service. It provides personal care to people living in their own homes. At the time of our assessment, 28 people were receiving support with personal care. The service is registered to provide support for adults. This assessment was carried out due to the length of time since the previous assessment on 22 June 2022.
Read the full summary
People’s risks associated with their health and wellbeing were identified during the initial needs assessment. Risk management plans were developed to provide staff with guidance of how to support the person. The provider had a robust recruitment process. Medicines were administered safely and as prescribed. Staff completed training on medicine administration and had their competency assessed. The provider had processes for investigating incidents, accidents, safeguarding and complaints with lessons learned for improvements shared with staff. The provider had a range of audits and quality assurance checks which were completed to monitor the care being provided.
People’s ability to make informed choices about their care was assessed and appropriate support provided. Staff completed a range of training to develop their skills and knowledge when providing care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Vista Centre,Suite 2A, Floor 6, Block B, 50 Salisbury Road, Hounslow, TW4 6JQ |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 020 3143 5056 |
| Website | www.visiting-angels.co.uk/southmiddlesex |
| Registered manager | Leah Murray |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 July 2022 (opens the Care Quality Commission website) Latest assessment published 18 June 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Murray Moments Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13043648 (opens Companies House) |
Nearest alternatives
- G Avant (Ealing) Home care, less than 0.1 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, less than 0.1 miles awayGood
- G Avant Healthcare Services ltd Home care, less than 0.1 miles awayGood
- G Eleada Care Services Home care, less than 0.1 miles awayGood
- G Goodluck Care Limited - Hounslow Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Visiting Angels - South Middlesex provide nursing care?
- The Care Quality Commission's register does not list nursing care for Visiting Angels - South Middlesex.
- When was Visiting Angels - South Middlesex last inspected?
- The Care Quality Commission's latest rating for Visiting Angels - South Middlesex was published on 18 June 2026.
- Who runs Visiting Angels - South Middlesex?
- Visiting Angels - South Middlesex is run by Murray Moments Limited.
- What is Visiting Angels - South Middlesex's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 June 2026.