New Dawn Care Agency Ltd

Lessons had been learned from the previous inspection and medicines were now being safely managed by trained staff. Systems were in place to identify errors for swift action to be taken.

There were enough suitably trained staff who were recruited safely.

Management were keen to make further improvements for better outcomes for people, staff and the service. Management were open and honest; they understood their roles as well as how to manage risks and their regulatory responsibilities. People and staff had confidence in the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked in partnership with other professionals to achieve good outcomes for people.

The provider was proactive in its recruitment campaign and was promoting staff retention through engagement with various organisations and wellbeing initiatives.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk