We Are Your Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff had been supported to develop the skills and knowledge they needed to care for people. Where people wanted assistance to receive care from other health and social care professionals staff supported them to do this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care from a small, consistent staff team who valued the bonds they had built with people. Staff cared for people in ways which promoted their rights to independence, dignity and privacy.

Staff worked with people, their relatives and other health and social care professionals to assess people's risks and plan and review their care. This included any support people may require to meet their communication needs. Systems were in place to take learning from any suggestions or complaints, should these be made.

Relatives told us the care provided to people at the end of their lives continued to focus on the needs of their family members and was provided with compassion and flexibly.

Staff told us We Are Your Care Ltd was a good place to work as they were supported and encouraged to raise any concerns as people's needs changed. People told us the culture of the service was to listen and respond to them. Relatives told us they were involved in managing people's care and support needs and suggestions

they made regarding their family member's preferences were acted on.

The registered manager checked key areas of the care provided and used their findings to drive through improvements in people's safety and care.