Callin Court
- Home care
- Dementia care
- Registered since 2010
- Chester, Cheshire West and Chester, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
46 of 54
rated home care services in Cheshire West and Chester are rated Good, like this one.
Callin Court: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Laura Spence Aesthetics Good, 0.3 miles away
- G Alcedo Care Cheshire West & Wirral Good, 0.3 miles away
- G Special Needs Care Limited Good, 0.3 miles away
- G The Chester Link Good, 0.4 miles away
- G Bowling Green Court (Chester) Limited Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 26 November 2019. Quoted under the Open Government Licence.
Callin Court is an Extra Care Housing scheme close to the city centre. People using the service lived in their own rented apartments but had access to a range of communal facilities.
Read the rest of CQC's summary
There are 44 apartments of which 39 were occupied at the time of the inspection. Not everyone who lived within Callin Court received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of the inspection 31 people were receiving personal care .
What inspectors found
People told us that being at Callin Court made them feel safe.There were sufficient staff to meet their needs and to ensure their safety. Assessments were in place to manage the risks associated with people's specific care and also their environment.
Read the rest of CQC's summary
People had confidence in the staff and felt they were more than able to provide the right level of care and support. Staff received good training and support to help them carry out their roles effectively
People were enabled to remain well. Staff encouraged and supported them to make contact with health or social care professionals if there were any concerns in regard to their health or welfare.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt valued and cared for. They told us they had a positive and trusted relationship with staff and were treated with dignity and respect. People were encouraged to be as independent as possible and support was tailored to meet their requirements. Staff understood people as individuals with their own needs and preferences.
People were not socially isolated as there were communal facilities and organised activities. People were encouraged to take an active role in matters regarding their accommodation and personal care support.
There was a complaints process in place and any issues were addressed and an outcome provided for the complainant. Learning from complaints or incidents was evident and action taken to minimise any reoccurrence.
People were confident that the service was well led. Staff were all positive about the support and leadership of the registered manager. The provider had an established system of checks in place to monitor the safety
and quality of the service provided.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mary Grace Lucion
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 26 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Methodist HomesBrand: Methodist Homes
- Ownership type
- Organisation
- Companies House number
- 04043124 (opens Companies House)
- Charity number
- 1083995
Methodist Homes runs 93 services in England, 16 of them in the North West. 83 are rated Good or Outstanding and 10 are rated Requires improvement or Inadequate.
Other services run by Methodist Homes
- O Briar Hill House Outstanding. Care home with nursing, Staffordshire, West Midlands
- O Horfield Lodge Outstanding. Care home with nursing, Bristol, South West
- O Mapplewell Manor Outstanding. Care home, Barnsley, Yorkshire and the Humber
- O Queens Court Outstanding. Care home, Cambridgeshire, East of England
Getting help from Cheshire West and Chester Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire West and Chester Council
- Ask for a care needs assessment
- Phone: 0300 123 7034
- Support for carers
- Paying for care: Cheshire West and Chester Council
Checked on the council's website, November 2026.
Common questions
- Does Callin Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Callin Court.
- When was Callin Court last inspected?
- The Care Quality Commission's latest rating for Callin Court was published on 26 November 2019.
- Who runs Callin Court?
- Callin Court is run by Methodist Homes. It runs 93 services in England, 16 of them in the North West.
- What is Callin Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 November 2019.
Contact
- Phone
- 01244 315252
- Address
- Grey Friars, Chester, CH1 2NW Map (opens Google Maps)
Compare nearby
- G Laura Spence Aesthetics Good, 0.3 miles away
- G Alcedo Care Cheshire West & Wirral Good, 0.3 miles away
- G Special Needs Care Limited Good, 0.3 miles away
- G The Chester Link Good, 0.4 miles away
- G Bowling Green Court (Chester) Limited Good, 0.6 miles away