Support Solutions Middlesbrough

The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training. Individual and environmental risks were identified and mitigated against. Systems were in place to ensure people would continue to receive support in the event of an emergency.

The registered manager constantly reflected on the service provided. Information was reviewed with lessons learnt cascaded to staff. The service embraced the use of technology to promote people's care and support and to achieve positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect and dignity. Staff had good knowledge about people, their interests, likes and dislikes. People and relatives were involved in reviews of their care and support.

Care plans were person centred and provided staff with clear information on how to support people in line with their preferences. People and relatives told us they had no complaints about the service but were aware of the complaint's procedure.

The provider had an effective quality assurance process to monitor the quality and safety of the service provided. The registered manager was passionate about ensuring people received the best care possible. Staff told us they felt supported by the management team. People, relatives and staff were encouraged to offer feedback.