Yeshua Healthcare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Medicines were safely managed. Risks to people were assessed and steps taken to reduce them. People were safeguarded from abuse. Staffing levels were monitored and the provider had safe recruitment processes. Effective infection prevention and control systems were in place.

Staff were supported with training, supervision and appraisal. People's needs were assessed and reviewed on an ongoing basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People received care that responded to their needs and choices. Some staff said the handover of information could be more effective, which the registered manager said they would review. The provider had a clear complaints process in place.

Effective governance systems were used to monitor and improve standards. Feedback was sought and acted on. Staff worked in effective partnership with others to ensure people received the care they wanted.