Home Instead Durham
- Home care
- Dementia care
- Registered since 2015
- Durham, County Durham, North East
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Outstanding at every inspection since 2016.
3 years
since the latest rating was published.
3 of 45
rated home care services in County Durham are rated Outstanding, like this one.
Home Instead Durham: inspection record
Rated Outstanding in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Second to None Care Ltd Good, less than 0.1 miles away
- G Yeshua Healthcare Good, 0.8 miles away
- – Almond Flex Care Not yet rated, 1.7 miles away
- G Helping Hands Durham Good, 1.8 miles away
- G Care and Protect UK Good, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2023. Quoted under the Open Government Licence.
Home Instead Durham is a domiciliary care agency providing personal care to people in their own homes. The service provides support to older people, people living with physical disabilities and people living with a dementia. At the time of inspection, the service was providing personal care to 58 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
At our last inspection we found that the service provided exceptional care and support that had transformed lives. Since then staff had continued to provide outstanding and distinctive care. Respect for privacy and dignity was at the heart of the service's culture and values. Staff were very effective at delivering the support people wanted and had professional but close relationships with them and their relatives. The service was highly adept helping people to express their views so that staff and managers at all levels understood their preferences, wishes and choices.
Read the rest of CQC's summary
The service had a track record of being an excellent role model for other services and driving improvement. The provider and registered manager continued to develop and innovate in the support they provided. External professionals said they had excellent working relationships with the service and said it stood out for the quality of care provided. People and relatives said the way the service was led was exceptional and distinctive. Staff were motivated by and proud of the service, which they said was unlike any other they had worked for. Effective governance systems were in place to monitor and improve standards. Feedback was sought and acted on.
Risks to people were assessed and safely managed. The service continued to embed the effective risk management systems we saw at our last inspection. People were safeguarded from abuse. Staffing levels were carefully monitored to ensure people received safe support from staff. The provider had a safe and effective recruitment process. People's medicines were managed safely. The provider had safe infection prevention and control systems in place.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Helen Armstrong
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Archie Care LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 08177040 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Durham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Durham.
- When was Home Instead Durham last inspected?
- The Care Quality Commission's latest rating for Home Instead Durham was published on 17 November 2023.
- Who runs Home Instead Durham?
- Home Instead Durham is run by Archie Care Limited.
- What is Home Instead Durham's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 17 November 2023.
Contact
- Phone
- 0191 374 4041
- Address
- Moor Chambers, 26 Front Street, Framwellgate Moor, Durham, DH1 5EJ Map (opens Google Maps)
Compare nearby
- G Second to None Care Ltd Good, less than 0.1 miles away
- G Yeshua Healthcare Good, 0.8 miles away
- – Almond Flex Care Not yet rated, 1.7 miles away
- G Helping Hands Durham Good, 1.8 miles away
- G Care and Protect UK Good, 2.1 miles away