Second to None Care Ltd
- Home care
- Dementia care
- Registered since 2019
- Durham, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 45
rated home care services in County Durham are rated Good, like this one.
Second to None Care Ltd: inspection record
Rated Good in December 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Home Instead Durham Outstanding, less than 0.1 miles away
- G Yeshua Healthcare Good, 0.8 miles away
- – Almond Flex Care Not yet rated, 1.7 miles away
- G Helping Hands Durham Good, 1.8 miles away
- G Care and Protect UK Good, 2.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 17 December 2020. Quoted under the Open Government Licence.
People spoke positively about the care they received and said they felt safe. Staff recruitment was safe and there were enough staff to safely deliver a consistent service. People received care and support from a regular team of staff. Medicines were well managed and there were good infection control measures in place.
Read the rest of CQC's summary
The service had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training and concerns raised were investigated. Individual and environmental risks were identified and mitigated against. Systems were in place to ensure people would continue to receive support in the event of an emergency.
Care plans were person centred and provided staff with clear information on how to support people in line with their preferences. People and relatives told us they were aware of the complaints procedure and were confident issues would be addressed.
The registered manager had developed good working relationships between staff, relatives and external professionals to ensure people received appropriate care and support.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Natalie Craddock
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 December 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Second to None Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11709467 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Second to None Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Second to None Care Ltd.
- When was Second to None Care Ltd last inspected?
- The Care Quality Commission's latest rating for Second to None Care Ltd was published on 17 December 2020.
- Who runs Second to None Care Ltd?
- Second to None Care Ltd is run by Second to None Care Ltd.
- What is Second to None Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2020.
Contact
- Phone
- 0191 389 7808
- Address
- Moor Chambers Business Centre, 26 Front Street, Framwellgate Moor, Durham, DH1 5EJ Map (opens Google Maps)
Compare nearby
- O Home Instead Durham Outstanding, less than 0.1 miles away
- G Yeshua Healthcare Good, 0.8 miles away
- – Almond Flex Care Not yet rated, 1.7 miles away
- G Helping Hands Durham Good, 1.8 miles away
- G Care and Protect UK Good, 2.1 miles away