Care and Protect UK
- Home care
- Dementia care
- Registered since 2018
- Sacriston, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
3 years
since the latest rating was published.
39 of 45
rated home care services in County Durham are rated Good, like this one.
Care and Protect UK: inspection record
Rated Good in February 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G YS Services Limited trading as Embracing Care Good, 0.1 miles away
- G TLC Community Services Limited Good, 1.3 miles away
- G Yeshua Healthcare Good, 1.8 miles away
- O Home Instead Durham Outstanding, 2.1 miles away
- G Second to None Care Ltd Good, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 21 February 2024. Quoted under the Open Government Licence.
Care and Protect UK is a domiciliary care service providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 4 people using the service.
What inspectors found
Safe recruitment practices had not been followed in relation to a volunteer. There had been no contact with people using the service and no impact on care. We have made a recommendation about this.
Read the rest of CQC's summary
There were enough competent and skilled staff to meet people's needs. Risks were assessed and mitigated, and staff knew people well. Safeguarding procedures were in place and people said they felt safe and confident with the staff. Medicines were managed safely, and staff followed appropriate procedures to prevent and control infections.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The quality of the service was audited regularly and the registered manager maintained oversight, working alongside the staff to make sure the care provided was of a high standard. A positive culture had been established which promoted openness, integrity and team work.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 February 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care and Protect UK Limited
- Ownership type
- Organisation
- Companies House number
- 11098057 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Care and Protect UK provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care and Protect UK.
- When was Care and Protect UK last inspected?
- The Care Quality Commission's latest rating for Care and Protect UK was published on 21 February 2024.
- Who runs Care and Protect UK?
- Care and Protect UK is run by Care and Protect UK Limited.
- What is Care and Protect UK's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 February 2024.
Contact
- Phone
- 0191 375 5715
- Address
- The Pinnacle, Durham Road, Sacriston, Durham, DH7 6FE Map (opens Google Maps)
Compare nearby
- G YS Services Limited trading as Embracing Care Good, 0.1 miles away
- G TLC Community Services Limited Good, 1.3 miles away
- G Yeshua Healthcare Good, 1.8 miles away
- O Home Instead Durham Outstanding, 2.1 miles away
- G Second to None Care Ltd Good, 2.1 miles away