YS Services Limited trading as Embracing Care
- Home care
- Dementia care
- Registered since 2010
- Sacriston, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 45
rated home care services in County Durham are rated Good, like this one.
YS Services Limited trading as Embracing Care: inspection record
Rated Good in March 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care and Protect UK Good, 0.1 miles away
- G TLC Community Services Limited Good, 1.2 miles away
- G Yeshua Healthcare Good, 1.9 miles away
- O Home Instead Durham Outstanding, 2.2 miles away
- G Second to None Care Ltd Good, 2.2 miles away
What inspectors found
From the Care Quality Commission's inspection report published 16 March 2019. Quoted under the Open Government Licence.
About the service: YS Services Limited trading as Embracing Care is a domiciliary care agency. It provides personal care and support to children and adults of all ages living in their own homes or in a 'supported living' setting, so that they can live as independently as possible. At the time of this inspection there were 683 people supported by the service.
Read the rest of CQC's summary
People's experience of using this service: People told us they received a good service and felt safe with the support they received from staff. Arrangements were in place to protect people from risks to their safety and welfare, including the risk of avoidable harm and abuse. Effective recruitment procedures were in place and people received care in a timely way. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.
People's care and support was based on detailed assessments and care plans which were regularly reviewed and updated. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to support people according to their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain their health and welfare. People were supported to access healthcare services.
Staff had developed caring relationships with people they supported. People were supported to take part in decisions about their care and treatment and their views were listened to. Staff respected people's independence, privacy and dignity.
People's care and support considered their abilities, needs and preferences and reflected their physical, emotional and social needs. People were kept aware of the provider's complaints procedures.
Effective management systems were in place to monitor the quality of the care provided and to promote people's safety and welfare.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Janet Hutchinson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 March 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Y. S. Services Limited
- Ownership type
- Organisation
- Companies House number
- 04390087 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does YS Services Limited trading as Embracing Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for YS Services Limited trading as Embracing Care.
- When was YS Services Limited trading as Embracing Care last inspected?
- The Care Quality Commission's latest rating for YS Services Limited trading as Embracing Care was published on 16 March 2019.
- Who runs YS Services Limited trading as Embracing Care?
- YS Services Limited trading as Embracing Care is run by Y. S. Services Limited.
- What is YS Services Limited trading as Embracing Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2019.
Contact
- Phone
- 0191 371 8999
- Address
- St Georges Centre, 49-51 Front Street, Sacriston, Durham, DH7 6JS Map (opens Google Maps)
Compare nearby
- G Care and Protect UK Good, 0.1 miles away
- G TLC Community Services Limited Good, 1.2 miles away
- G Yeshua Healthcare Good, 1.9 miles away
- O Home Instead Durham Outstanding, 2.2 miles away
- G Second to None Care Ltd Good, 2.2 miles away