Helping Hands Durham
- Home care
- Dementia care
- Registered since 2017
- Durham, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 45
rated home care services in County Durham are rated Good, like this one.
Helping Hands Durham: inspection record
Rated Good in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Almond Flex Care Not yet rated, 0.1 miles away
- – ACS Healthcare Services Not yet rated, 0.9 miles away
- G Social Return Case Management Ltd Good, 0.9 miles away
- O Home Instead Durham Outstanding, 1.8 miles away
- G Second to None Care Ltd Good, 1.8 miles away
About the service
From the Care Quality Commission's inspection report published 16 September 2023. Quoted under the Open Government Licence.
Helping Hands Durham is a domiciliary care agency. The service provides personal care to younger adults and older people. It supports autistic people, those with learning and/or physical disabilities, sensory impairments, mental health needs and those living with dementia. At the time of our inspection there were 47 people receiving personal care from the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support People received safe care and support in their own homes. Staff received training in safeguarding and knew how to protect people from the risk of abuse. People's individual risks were assessed and recorded. Staff reported accidents and incidents which were followed up appropriately and reviewed by the management team. The registered manager had effective systems and processes in place to ensure oversight of the safety and quality of the service. People and relatives were happy with the care and support provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care When people showed behaviour which may indicate distress, staff knew how to offer care and appropriate support. Staff were recruited safely, and people received support from a small team of consistent staff wherever possible. Medicines were managed safely and effectively. People's individual choices were recognised and respected.
Right Culture The registered manager encouraged an open and positive culture. The service was well managed and provided high quality, consistent care to people in their own homes. Effective quality monitoring systems ensured improvements were identified and acted upon for the benefit of people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Caitlin Evans
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 7 of them in the North East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Durham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Durham.
- When was Helping Hands Durham last inspected?
- The Care Quality Commission's latest rating for Helping Hands Durham was published on 16 September 2023.
- Who runs Helping Hands Durham?
- Helping Hands Durham is run by Midshires Care Limited. It runs 151 services in England, 7 of them in the North East.
- What is Helping Hands Durham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 September 2023.
Contact
- Phone
- 0191 349 9930
- Address
- 1 & 2, Sunderland Road, Durham, DH1 2LH Map (opens Google Maps)
Compare nearby
- – Almond Flex Care Not yet rated, 0.1 miles away
- – ACS Healthcare Services Not yet rated, 0.9 miles away
- G Social Return Case Management Ltd Good, 0.9 miles away
- O Home Instead Durham Outstanding, 1.8 miles away
- G Second to None Care Ltd Good, 1.8 miles away