Dimensions Dorset Domiciliary Care Office

CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by staff who consistently strived to improve the quality of care people received. Staff understood people's individual ways of communicating. This enabled people to be listened to and people were supported to actively engage in daily living tasks. For example, a staff member explained, "For one person clapping is encouragement and could be used to help motivate them to complete a task but for another, clapping means all finished. We must never clap at dinner, or they will stop eating and will not restart this activity until the next meal."

Right Culture: Without exception, staff fed back that people were placed at the heart of Dimensions Dorset Domiciliary Care Office. One staff member commented, "It's lovely to see [person's name] has become part of the local community, they are recognised as a neighbour, friend, beautiful person, and not a person with a label learning disability." Another informed us, "The values that Dimensions have [Respect, Courage, Ambition,

Integrity, Partnership] are so aligned with the management team. I love everything about this company, very useful trainings and professional trainers, flexibility to work, the balance between work and home life."

The staff team's commitment to supporting people and focus on continued improvement helped reduce the risk of closed cultures developing within the service. Staff had received training on recognising the signs of a closed culture and were able to answer confidently what action they would take when raising and escalating concerns.