SuppLiCan Care and Support

Safe recruitment practices were in place. There were enough staff to deliver safe care that promoted choice, control, and individual wellbeing. Safeguarding processes were followed, and staff were aware of reporting systems. Risks were identified, assessed and instructions for staff to promote safe ways of working were in place, this included when people moved between services. People received their medicines as prescribed. Staff worked in safe ways and understood the importance of good hygiene. Opportunities were taken to learn from events that occurred within the service.

SuppLiCan Care and Support worked with healthcare professionals and services to meet people’s needs. Consent was sought and people were involved in their health and wellbeing. They were supported to make choices about their care. People had their needs assessed before care commenced and expressed how they wished their care to be delivered. People were supported to have their nutrition and hydration needs met. There were effective approaches to monitor people’s care, treatment and their goals.

People had choice and control over their own care, treatment, and wellbeing. People were supported to do things they liked to do and to remain as independent as possible. Staff were kind and caring. People’s individuality was promoted and respected.

People received personalised care that met their needs. Staff treated people as individuals, providing a person-centred approach. People had access to external health care professionals to ensure their health needs were met. Where possible, staff supported people to plan and document their end of life wishes.

Leadership was strong, confident, and inclusive. Everyone understood the purpose of the service. Staff were provided fair and equal opportunity at work and were valued and respected. There was a culture of openness and honesty, and staff felt empowered to speak up and felt their views would be listened to. Staff spoke positively about the registered manager and told us they listened, were approachable and caring. The service worked proactively with health and social care professionals to support people to experience positive outcomes in relation to their needs. The registered manager regularly checked the quality and safety of the care and support provided to people. Any issues were acted on and used to support staff to improve their working practices.