My Care Ladies

Safe recruitment practices were followed. However, we did identify a shortfall in regard to one person's recruitment process. The registered manager took prompt action to ensure this shortfall was corrected. Staff spoke positively about the training they received which they told us was well delivered and of good quality.

We were given many examples that showed people received quality care and support from kind, caring staff that so often went the extra mile to ensure people were kept safe, were happy and felt well cared for.

Staff spoke knowledgably regarding all aspects regarding safeguarding people. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.

Risks were individually assessed and reviewed. Risk assessments covered all areas of people's health as well as any potential environmental risks. Risk assessments ensured staff were given current guidance and information to enable them to support people safely whilst allowing them to maintain their independence.

People were supported by sufficient numbers of trained, experienced staff to meet people's needs. People received their support from a small, consistent team of skilled staff that knew people well and delivered their care in ways people preferred.

Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed. Effective relationships had been built with healthcare professionals to ensure safe management of medicines for people.

There were robust procedures in place to ensure people were protected from infections that could affect both staff and people using the service. Staff had completed infection prevention and control training and understood the actions needed to minimise the risk of avoidable harm, including the prevention of

avoidable infection. Staff had access to plentiful supplies of Personal Protective Equipment (PPE) and followed current national guidance regarding the COVID-19 pandemic.

People, relatives and staff consistently spoke of the commitment, kindness and approachability of the staff and management team. People felt the service was well led with a strong commitment to providing good person-centred care.

People, relatives, professionals. and staff consistently spoke of the effective and clear communication they had with the service.

Governance systems were in place and any issues were identified, analysed and discussed with staff to enable learning to be achieved from incidents. There was an open, supportive culture that encouraged staff to put forward their ideas for improvement to enable people to receive quality, individualised care that impacted positively on their lives.