Outreach Sefton Ltd
- Home care
- Dementia care
- Registered since 2011
- Southport, Sefton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
3 of 36
rated home care services in Sefton are rated Requires improvement, like this one.
Outreach Sefton Ltd: inspection record
Rated Requires improvement in December 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Unite Professionals Ltd (Good, 0.5 miles away) and YourLife (Southport) (Good, 0.7 miles away).
Nearest home care services:
- G Unite Professionals Ltd Good, 0.5 miles away
- G YourLife (Southport) Good, 0.7 miles away
- G Hatherlow House Good, 0.8 miles away
- – Collinson Cares (2021) LTD Not yet rated, 1.5 miles away
- G 365 support services Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 30 December 2023. Quoted under the Open Government Licence.
Outreach Sefton Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 48 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Medicines were not always managed safely. Records were not always accurately completed when medicine support needs had changed or when people chose to refuse medicines. Improvements were also needed to the rostering system and the oversight of care calls to ensure people were receiving their full plan of care.
Read the rest of CQC's summary
Recent changes in management arrangements had impacted on the quality of some aspects of the service. The provider, who was also the registered manager, was committed to making changes and had developed a clear plan to address any shortfalls.
Other aspects of people's care were safe. Risk assessments and appropriate care plans had been developed to meet people's needs. Staff were recruited safely.
People were involved in developing their care plans which were person centred and changes were made as people's needs changed. Communication needs of people were identified. People's social and cultural needs were also considered when developing and agreeing care plans.
Staff felt supported, told us they received the training they needed, and they enjoyed working for Outreach Sefton Ltd. The provider worked with other professionals and organisations to ensure positive outcomes were achieved for people.
Questions to ask the service
- Safe was rated Requires improvement on 30 December 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 30 December 2023. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Kara Nelson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 30 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Outreach (Sefton) Limited
- Ownership type
- Organisation
- Companies House number
- 03895323 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Outreach Sefton Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Outreach Sefton Ltd.
- When was Outreach Sefton Ltd last inspected?
- The Care Quality Commission's latest rating for Outreach Sefton Ltd was published on 30 December 2023.
- Who runs Outreach Sefton Ltd?
- Outreach Sefton Ltd is run by Outreach (Sefton) Limited.
- What is Outreach Sefton Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 December 2023.
Contact
- Phone
- 01704 517470
- Address
- 1st Floor, The Lodge 139-141 Cambridge Road, Southport, PR9 7LN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Unite Professionals Ltd (Good, 0.5 miles away) and YourLife (Southport) (Good, 0.7 miles away).
Nearest home care services:
- G Unite Professionals Ltd Good, 0.5 miles away
- G YourLife (Southport) Good, 0.7 miles away
- G Hatherlow House Good, 0.8 miles away
- – Collinson Cares (2021) LTD Not yet rated, 1.5 miles away
- G 365 support services Good, 1.5 miles away