Unite Professionals Ltd

Unite Professionals Ltd organised and monitored the provision of care and support services which delivered care to people.

Recruitment processes were robust and ensured staff were safe to work with people.

Risks to people were managed and mitigated to lessen the risk of harm to people. A positive mindset was taken to risk management. People were not told they couldn't do something simply because it was too risky, but were supported by staff to manage risks and retain their independence as far as possible.

Staff demonstrated a strong commitment to achieving the best possible outcomes for people, which were guided by people's own goals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

As the service was involved in the provision of care and support to people living with a learning disability, we expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care adopted by the service maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights at all times. The ethos, values, attitudes and behaviours of management and staff ensured people using the service led confident, inclusive and empowered lives.

The service adopted an open culture which was committed to delivering high-quality person-centred care to people. This was supported by effective governance and collaborative working, in addition to enabling advocacy, so that people had a genuine say in the provision of their care and support.