Hatherlow House

People's experience of using this service: People told us they considered Hatherlow House as a safe and comfortable place to live. People told us they had confidence in the staff who took care of them.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and passionate about their role and knew people's needs, routines and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.

Risk to people was assessed appropriately, and measures put in place to support people safely. The service encouraged people to remain as independent as possible.

Most people living at Hatherlow House accessed the community independently. People were also offered a range of activities at the service which were provided both on a one to one basis and in group form. This helped ensure people participated in activities which were meaningful to them.

A regular chaplaincy service was offered onsite. Although Hatherlow House was run by Methodist Homes for the Aged, it welcomed and respected people of alternative faiths.

Feedback was sought from people, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred, transparent culture and 'homely' atmosphere within the service.