YourLife (Southport)

Everyone told us they felt safe receiving care from the staff. No one required support with medication. Risk assessments were in place and reviewed regularly or when needed. Staff were recruited safely and followed infection control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supervised. People told us they were supported with their meals, and most people ate together in the restaurant.

People commented on the caring nature of the staff. We spent time talking to people, talking to staff and observing engagement. Documentation was kept securely, and people's independence and choice were promoted within their care plans.

Person centred care was apparent in care plans, and our observations. People's background and preferences for support were well documented in their care plans and staff knew people well. People told us they knew how to complain. Staff were trained in end of life care and support.

There was a registered manager is place and people spoke positively about them. The registered manager was aware of their roles and responsibilities. People had been engaged with and asked for their feedback, and there was good partnership working between Yourlife Southport and the housing provider. Audits took place and action plans were developed and allocated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk