Rated Care Homes

Wise Support

Home care, Kingston upon Thames

–

No overall rating

No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.

Wise Support: inspection record

Home care, Kingston upon Thames

This service has no overall rating at present. The squares show its earlier ratings.

Wise Support: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in July 2025.

The latest rating was published 15 months ago.

What inspectors found

From the Care Quality Commission's assessment published 3 July 2025 (assessment visit 2 July 2025). Quoted under the Open Government Licence.

This assessment took place between 25 June and 2 July 2025. Wise Support provides care and support to people living in supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This assessment looked at people’s personal care and support. At the time of our assessment, the provider was supporting 4 people but only one person was receiving personal care and support from staff. The service is also registered as a domiciliary care agency to provide personal care to people living in their own homes. The domiciliary care part of the service was not operating at the time of our assessment.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Read the full summary

People were protected and kept safe. Risks to people were managed well. Staff were provided with training and supervision to help them meet people’s needs and to continuously improve and develop in their role. There were enough staff to meet people’s needs. Recruitment practice was safe and only suitable staff were employed by the service. Infection risks were managed well.

People were involved in assessments of their needs and received tailored care and support based on these needs. Their care and support was reviewed regularly with them to make sure this continued to meet their needs. People were supported to stay healthy and well and received their medicines when required. Staff made sure people understood their care, to give informed consent.

People were supported to have choice and control and to maintain their independence. They received information in line with their needs and preferences. People were treated equally, fairly, and supported to access care and support when they needed this. Staff understood people’s rights and how these should be met.

The registered manager was experienced and understood the needs of people using the service. They encouraged people and staff to raise concerns, which they listened to and acted on. Staff were supported with their wellbeing. Governance systems were used to help identify shortfalls and areas for improvement at the service. There was a culture of learning, inclusivity and partnership working at the service focused on people achieving positive outcomes.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since their registration in June 2022. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service since their registration in June 2022. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since their registration in June 2022. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since their registration in June 2022. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since their registration in June 2022. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Wise Support
Address69 Sheephouse Way, New Malden, KT3 5PF
Phone07890 580000
Websitewww.wisesupport.uk
Registered managerAmirtharaj Arulappu
Registered with the CQC since
What it provides
  • Domiciliary care service
  • Supported living service
Who it supports
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Wise Support
ProviderWise Support Ltd
Ownership typeOrganisation
Companies House number13037038 (opens Companies House)

Nearest alternatives

  1. –
    St Ann's Lodge 2 Care home, 0.2 miles away
    No overall rating
  2. G
    Expert Care Solutions – Worcester Park Home care, 0.7 miles away
    Good
  3. –
    Park House Home care, 0.7 miles away
    No overall rating
  4. G
    Onnuri Care Home care, 0.9 miles away
    Good
  5. G
    Guardian Angel Carers Wimbledon & Kingston Home care, 1 mile away
    Good

See all home care in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Wise Support provide nursing care?
The Care Quality Commission's register does not list nursing care for Wise Support.
When was Wise Support last inspected?
The Care Quality Commission's latest rating for Wise Support was published on 3 July 2025.
Who runs Wise Support?
Wise Support is run by Wise Support Ltd.
What is Wise Support's CQC rating?
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.