Bluebird Care (Stratford & Warwick)

At the time of our inspection visit 47 people were receiving the regulated activity of 'personal care'.

The management team were committed to improving the care people received and recognised the value of research. There was a strong culture of investigating and learning from incidents and mistakes to ensure sustainable improvement was implemented. Staff felt confident to report any mistakes because there was a 'no blame' culture in the service.

People and their relatives were encouraged to provide feedback and the registered manager empowered staff to raise concerns knowing they would be listened and responded to. The registered manager signposted people and their relatives to other organisations and healthcare professionals to ensure they had the support they were entitled to.

People received care calls when they expected them and spoke of a caring staff team who made them feel safe and confident. Staff understood their role in keeping people safe and had information to mitigate any risks associated with people's care. Staff followed good infection control and medicines management practices and followed the provider's procedures for reporting any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.