Warwick and Stratford Home Instead Senior Care

People told us they were provided with safe care and treatment. Risks to people's health had been identified, assessed and monitored to ensure people received safe care and treatment. Records contained guidance to staff on how to manage risks to keep people safe and the registered manager planned to improve the consistency of detail recorded. Staff knew about people's individual risks and how to minimise these. Where necessary, people received their medicines as prescribed. Staff understand their role and responsibilities for maintaining high standards of cleanliness and hygiene.

The provider had a robust recruitment process which prevented unsuitable staff from working with vulnerable adults. People told us staff were always on time and stayed for the full length of allocated time. People received care from reliable and consistent staff.

People's needs and preferences had been assessed before receiving care and support. People's care and support was planned in partnership with them and where appropriate, their family. Records showed referrals had been made to other healthcare professionals when necessary to ensure people remained well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were committed to providing person centred care and respected people's individual preferences.

The registered manager completed regular checks to ensure the people received high quality and compassionate care. People knew how to complain and were confident they would be listened too. Staff and people provided positive feedback about the management of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk