Haven Care

People experienced good care. The registered manager had put systems in place to ensure people received care and support on time. People told us they felt safe because they had risk assessments, which staff had knowledge of and were able to manage. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service had enough staff, which meant that people were confident with how their care and support was provided to them. Robust staff recruitment and training and support at the service enabled people to receive care that met their needs.

Staff managed medicines well and this helped people receive their medicines as prescribed by their doctors or health professionals. Staff had access to and knowledge of using personal protective equipment. This helped reduce the risk of cross contamination of infections.