Home Care Service Provider

Home Care Service Provider is a domiciliary care agency providing personal care to people in their own homes, some with a diagnosis of dementia.

At the time of the inspection, there were 15 people using the service who were receiving help with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider operated safe recruitment procedures which helped to ensure people received care from staff that had been suitability assessed before they were employed. People and their relatives told us they felt safe in the presence of care workers and said they made their care visits on time. People were kept informed if care workers were running late. The provider took steps to assess and manage risks to people which helped to keep them safe from harm. People received appropriate support with regards to their medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.