Aspire UK

Not everyone using Aspire UK receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People's experience of using this service: ●People told us they felt safe and confident with the staff who provided their care. ● People told us they were happy with the care and support they received from the service. They were keen to tell us they felt involved in how their care was planned. ●People and family members commented on the positive impact of staff being able to communicate in people's preferred language and how this influenced the effective delivery of care. ● The majority of people told us they were supported by a regular core staff team. People were keen to stress the positive impact this had on the development of relationships with staff and continuity of care. ● Some people told us they experienced inconsistent care when they were not supported by staff who they were familiar with. ●Care plans in some instances provided contradictory information, which had the potential for people not to receive consistent care. ● Risk assessments were in place to indicate when people had been identified as being at risk. However, measures to reduce the potential risk were not directly referred to in people's care plans, which guided staff as to how they were to provide a person's care. The provider and registered manager said they would act to improve records detailing people's care. ●There were sufficient staff to care for people and no one reported having experienced any missed visits to provide their care. ●Staff liaised with health and social care professionals to maintain and promote people's health and welfare. ●People's care preferences and needs and the views of their relatives were considered when their care was assessed, planned and reviewed. ●The provider had a range of systems in place to seek the views of people and their family members. ● The provider worked with key stakeholders to influence and develop the service and to share good practice.

●We found Aspire UK met the characteristics of a 'Good' service.