Kris Carers Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People and relatives were mostly satisfied with the service, and some said it had improved. The provider had new systems in place to check the care and support provided was of good quality. Some changes were needed to the service's registered service user bands to ensure people's needs could always be met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff provided safe care and knew how to protect people from harm. They followed people's care plans and risk assessments which were personalised. Some improvements were needed to medicines records.

People and relatives made many positive comments about the caring nature of the staff. Staff were safely recruited. They told us they enjoyed working for the service and were well-supported by the registered manager and other senior staff.

Right Culture: People and relatives said managers and staff listened to them and made changes where necessary. They had the opportunity to complete quality assurance surveys which were used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk