Procare Team Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Procare Team Ltd: inspection record
Rated Good in July 2025.
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in July 2025.
The latest rating was published 15 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 July 2025 (assessment visit 17 April 2025). Quoted under the Open Government Licence.
Procare Team Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 15 people were receiving support with personal care.
Date of assessment: 12 June 2025 and 19 June 2025.This was the first assessment of this service since it registered on 30 January 2023.
Read the full summary
Risks associated to a person’s health and wellbeing were identified and risk management plans were developed. Medicines were administered as prescribed and in a safe manner. The provider had a recruitment process which enabled them to assess new applicants’ suitability for the role. Care workers completed an induction, training and were supported through regular team meetings and supervision reviews. An assessment of a person’s care needs was carried out before the care package started. Care workers felt supported by the registered manager. The provider had a quality assurance process including audits to monitor the care provided and identify where improvements could be made.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service which was registered on 30 January 2023. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Vista Business Centre, 50 Salisbury Road, Hounslow, TW4 6JQ |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 020 3883 9058 |
| Website | www.procareteam.co.uk |
| Registered manager | Stephen Deku |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Procare Team Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14248540 (opens Companies House) |
Nearest alternatives
- G Avant (Ealing) Home care, less than 0.1 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, less than 0.1 miles awayGood
- G Avant Healthcare Services ltd Home care, less than 0.1 miles awayGood
- G Eleada Care Services Home care, less than 0.1 miles awayGood
- G Goodluck Care Limited - Hounslow Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Procare Team Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Procare Team Ltd.
- When was Procare Team Ltd last inspected?
- The Care Quality Commission's latest rating for Procare Team Ltd was published on 10 July 2025.
- Who runs Procare Team Ltd?
- Procare Team Ltd is run by Procare Team Ltd.
- What is Procare Team Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 July 2025.