Catherine Homecare Ltd
Home care, Hounslow
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Catherine Homecare Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in November 2024.
The latest rating was published 23 months ago.
What inspectors found
From the Care Quality Commission's assessment published 5 November 2024 (assessment visit 10 October 2024). Quoted under the Open Government Licence.
4 Firs Drive is the registered location for Catherine Homecare Limited. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Five people were using the service at the time of our assessment. The service is also registered to provide supported living. However, this part of the service was not operating at the time of our assessment.
The date of assessment was 15 and 16 October 2024.
Read the full summary
This was the first assessment of the service since it was registered on 4 November 2022. We carried out this assessment to make sure the provider was meeting required standards. The registered manager was also the nominated individual and main director for the company. They oversaw the general business. In addition to management oversight, they worked alongside staff providing care to people The nominated individual is responsible for supervising the management of the service on behalf of the provider. Two other care workers were employed at the time and the provider was in the process of recruiting more staff.
We found the service provided good quality care and people were happy with the care and support. The staff had the training and information they needed to care for people. The registered manager operated effective systems for monitoring and improving the quality of the service and responding when things went wrong.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting these principles.
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Safe
Good
People felt safe and well-treated. There were enough staff to care for people and to meet their needs. Risks to people's safety and wellbeing were assessed and planned for. People received their medicines in a safe way and as prescribed. There were systems to ensure only suitable staff were recruited and that they had the information and training they needed to keep people safe. Lessons were learnt when things went wrong to help improve the service.
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Effective
Good
People's needs and choices were assessed. People were involved in making decisions about their care and the provider sought their consent. The staff liaised with other healthcare professionals when needed to help make sure people stayed healthy and well. Staff monitored people's health and wellbeing. Staff worked closely with families.
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Caring
Good
People were treated with kindness. They had good relationships with staff who were polite and caring. People were treated as individuals and able to make choices about their care. Staff felt supported.
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Responsive
Good
People received person-centred care which reflected their needs and choices. There was enough information for people about the service. The agency listened to feedback from people using the service and their relatives. Complaints were managed in a suitable way. People's equality and diversity needs were met.
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Well-led
No rating
The service was well-led. The registered manager had a good overview of the service. There were appropriate policies and procedures which reflected legislation and good practice guidance. There were effective systems for monitoring and improving the quality of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 4 Firs Drive, Hounslow, TW5 9TD |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 07743 241563 |
| Registered manager | Catherine Kotamo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Catherine Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10412869 (opens Companies House) |
Nearest alternatives
- G Avant (Ealing) Home care, 0.9 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, 0.9 miles awayGood
- G Avant Healthcare Services ltd Home care, 0.9 miles awayGood
- G Eleada Care Services Home care, 0.9 miles awayGood
- G Goodluck Care Limited - Hounslow Home care, 0.9 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Catherine Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Catherine Homecare Ltd.
- When was Catherine Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Catherine Homecare Ltd was published on 5 November 2024.
- Who runs Catherine Homecare Ltd?
- Catherine Homecare Ltd is run by Catherine Homecare Ltd.
- What is Catherine Homecare Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.