Global Social Care Services

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives spoke positively about the service. The registered manager had systems in place to obtain feedback from people who used the service. The provider carried out various quality checks to make improvements on any issues identified. The registered manager had regular team meetings with the staff.

Staff knew about people's care needs and about developing caring relationships. Each person had a named care worker who had overall responsibility for their care. The provider included people and their relatives in decisions about care. Staff described how they promoted people's privacy, dignity and independence. Staff were knowledgeable about people's equality and diversity needs and how to support people with their relationship needs.

Care records were personalised and contained people's preferences and the goals they wanted to achieve. Staff were knowledgeable about providing person-centred care. People were able to engage in activities at home and in the community. The service had a complaints procedure and people and relatives knew how to make a complaint. The registered manager planned to discuss end of life care at people's next care reviews.

Staff were knowledgeable about safeguarding and whistleblowing procedures. The provider had safe recruitment processes in place. There were enough staff to meet people's needs. Risk assessments were done to mitigate the risks of harm people may face at home and in the community. Medicines were managed safely. People were protected from the spread of infection. The provider used accidents and incidents as a learning tool to improve the service and prevent a reoccurrence.

People and relatives told us the provider delivered effective care. Each person had an assessment of their care needs to ensure the provider could meet their needs. New staff received an induction and were offered

ongoing training during their employment with the service. Staff were supported with regular supervisions. People were supported to eat a nutritionally balanced diet and to maintain their health. Staff were knowledgeable about obtaining consent before delivering care.

We have made one recommendation about the provider's responsibilities under the Mental Capacity Act (2005).

The five questions we ask about services and what we found